If you need to cancel or move an appointment, please let us know as early as possible. This helps us offer the time to another patient.
How to cancel or rearrange
Call 01926 356631 or email reception@warwickhealth.co.uk. If your confirmation includes an online cancellation or rescheduling option, you may use that too. Please include your name and appointment date and time; you do not need to include medical details. Please do not use social media for cancellations.
We use the time your email or recorded cancellation message reaches us, including outside reception hours, when calculating notice. If you do not receive acknowledgement, please follow up with reception. A request to move an appointment is subject to availability.
Notice and possible charges
With at least 24 hours’ notice before the appointment start time, there is no cancellation or rescheduling charge. Any payment for that appointment can be refunded or, with your agreement, transferred to a new booking.
With less than 24 hours’ notice, or if you do not attend, we may charge a reasonable amount reflecting the loss caused by the cancellation, up to the agreed appointment fee. This is not an automatic full-fee penalty. We take account of costs saved and whether the time is filled by another patient; we will not charge twice for the same loss. We will explain any charge and how it was calculated.
We understand that sudden illness, a child becoming unwell, emergencies and disability-related difficulties can affect attendance. Please contact us as soon as you can. We consider individual circumstances and may reduce or waive a charge. Do not attend when doing so would be unsafe simply to avoid a cancellation fee.
If you arrive late
Please call us if you are delayed. We will assess whether there is enough time to see you safely. We may need to shorten or rearrange the appointment and will discuss any fee before proceeding. Where lateness means the appointment cannot safely go ahead, the same fair, loss-based approach applies.
If we need to change your appointment
We will contact you as soon as possible and offer a suitable alternative. If we cancel and you do not wish to rearrange, we will refund the payment for the cancelled appointment. You will not pay a cancellation charge.
Refunds and questions
Where a refund is due, we aim to process it within 5 working days of agreeing the amount, normally through the original payment method. Your bank or payment provider may take additional time. If you disagree with a charge, contact reception so the clinic manager can review it.
These terms do not restrict your statutory rights, including any applicable cancellation rights or remedies where services have not been provided with reasonable care and skill. Any separate package or programme must have its terms explained before purchase.